Policies and Procedures
As of December 10th 2018:
The front lobby closes at 11:00pm from Thursday through Sunday. Friday and Saturday the lobby is open 24 hours. Please call front desk if you have any questions. 905-854-2277 ext. 1
Making Reservation Changes
Guest reservation changes are subject to availability. A minimum of 24hrs notice is asked to accommodate any special requests.
For booking cancellations guests are required to provide 24hrs notice from 3pm day on the day of check in. Failing to provide proper notification or not showing up for a pre-booked stay will result in a charge the amount of the first night of the original booking.
Check-In and Check-Out Times
Check-in time is 3:00PM. Check-out time is 11:00AM. Should you require early check in or late check-out for a $20 fee, please contact the front desk. All requests are subject to availability.
Check In Procedure
Government issued photo identification such as a driver’s license, passport or citizenship card is required for check-in at the Mohawk Inn & Conference Centre. We also request a credit card imprint on file. Mohawk Inn accepts MasterCard, Visa, & American Express credit cards.
No Smoking Policy
The Mohawk Inn has a strict no smoking policy for all our rooms and restaurant patio. Smoking areas are designated to specific areas on the property, 25ft away from any public building. Any guest that has been found to be smoking within the building will be charged a $250 cleaning fine. This fee is non-negotiable as we wish to maintain the standard of our rooms for all our guests to enjoy.
The Mohawk Inn recognizes the ever-growing need for pet accommodation. In accordance with this, we aim to offer guests and their dog a comfortable stay in one of our designated pet-friendly rooms (subject to availability). A housekeeping fee of $30.00 per night up to a weekly maximum of $100.00 is in addition to room cost. A waver signing is required and one pet is allowed per room.
General Notice to Guests
Management reserves the right to refuse services to unruly guests or to those who are unable to provide government issued photo ID or a valid credit card upon check-in. Any missing or damaged items i.e. room keys, television remotes etc. will be charged to the guest.